1. Introduction
This Privacy Policy explains how SOJO88 ("we", "Platform") collects, uses, stores, and protects your personal information ("Member", "you") when you use the website sojo88.onl and all related services.
We are committed to ensuring your privacy is always protected. Every decision we make about your data is made with care and responsibility. This document is written in plain language so you fully understand your rights and how we handle the information you entrust to us.
By registering or using the SOJO88 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
2. Information We Collect
We collect the information necessary to provide a safe, seamless, and reliable service to all members. The types of information we collect are as follows:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | KYC verification & eligibility |
| Contact Information | Email address, phone number | Account communications & support |
| Financial Information | Bank account number, transaction details | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser | Security & fraud prevention |
| Usage Data | Game history, preferences, active hours | Service improvement |
We only collect information that is strictly necessary. We do not collect sensitive data such as your medical information or political views.
3. How We Use Your Data
The information we collect is used for legitimate and transparent purposes. Here are the key ways we use your data:
- Securely processing your registration, login, and identity verification (KYC).
- Processing deposits and withdrawals and verifying your financial transactions.
- Providing responsive and effective customer support whenever you need assistance.
- Sending important notices related to your account, security, and service updates.
- Detecting and preventing fraudulent activity, money laundering, and unauthorized access.
- Improving the user experience based on aggregated usage patterns.
- Complying with applicable legal obligations and regulatory requirements.
We will not use your data for purposes not stated here without obtaining your consent first.
4. Information Sharing
SOJO88 does not sell or rent your personal data to any outside party. However, there are limited situations where sharing information is necessary:
- Third-party service providers — such as payment processors and identity verification providers bound by strict confidentiality agreements with us.
- Legal authorities — when required by Malaysian law or a valid court order.
- Fraud prevention — to recognized fraud detection agencies to protect all members of our platform.
- Business transfers — in the event of a merger or acquisition, data will be transferred with the same privacy protections maintained.
5. Data Security
We invest seriously in security infrastructure to ensure your data remains safe at all times. Our security measures include:
- 256-bit SSL encryption for all data transmission between your browser and our servers.
- Two-factor authentication (2FA) is available for all member accounts as an additional layer of security.
- 24/7 system monitoring by an experienced cybersecurity team.
- Regular security audits conducted by accredited independent bodies.
- Password storage using irreversible cryptographic hashing.
- Encrypted data backups stored at physically separate locations.
While we take all reasonable measures, no online system can guarantee 100% absolute security. You also play an important role by keeping your account password safe and not sharing your login credentials with anyone.
6. Cookies & Tracking Technologies
SOJO88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies — Required for core platform functions such as login and session security. These cookies cannot be disabled.
- Performance Cookies — Collects information on how you use the platform to help us improve our services.
- Functional Cookies — Stores your preferences such as language and display settings for a more personalized experience.
- Analytics Cookies — Helps us understand traffic and usage patterns on an aggregated and anonymous basis.
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality. Continued use of this website is considered your consent to our use of cookies.
7. Your Rights
As a SOJO88 member, you have clear and enforceable rights regarding your personal data. We fully respect these rights:
To exercise any of the above rights, you may contact our support team via live chat or email. We will process your request within 14 business days. In certain cases requiring further verification, this period may be extended to up to 30 days.
8. Data Retention & Deletion
We only retain your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.
- Active account data is retained for the duration of your membership and until the account is officially closed.
- Financial transaction records are retained for a minimum of 7 years to meet regulatory and anti-money laundering legal requirements.
- Customer support communication logs are retained for 2 years for reference and dispute resolution purposes.
- When data is no longer needed, it will be securely deleted using industry-standard deletion methods.
After your account is closed, we will delete or anonymize your personal data within a reasonable period, subject to the mandatory retention requirements stated above.
9. Changes to This Policy
SOJO88 reserves the right to update this Privacy Policy from time to time to reflect changes in our operating practices, legal requirements, or data protection improvements.
- Any material changes will be communicated via a notice on the platform's homepage at least 7 days before taking effect.
- The "Updated" date at the top of this document will always reflect the latest version.
- For significant changes, we will send a notification directly to your registered email address.
Continued use of the platform after changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed.
10. Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist you promptly and professionally.
- Live Chat: Available 24/7 via the chat icon at the bottom corner of our platform.
- Privacy Email: [email protected]
- General Support: [email protected]
For more information about your rights and responsibilities as a member, please refer to Terms and Conditions us or visit the FAQ for a quick answer.