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SOJO88's Commitment

Sojo88 | Responsible Gaming — Safe, Healthy & In Control

Sojo88 believes that the enjoyment of gaming only has meaning when done responsibly. We provide the tools, resources, and support to ensure every member can play within healthy and safe limits.

24/7 Member Support
18+ Minimum Age Requirement
100% Self-Control
0 Addiction Tolerance

Our Commitment

The SOJO88 Way Supporting You

We are more than just a gaming platform — we are a responsible partner. Here is our genuine commitment to every member.

Flexible Deposit Limits

Set your own daily, weekly, or monthly deposit limits directly from your account settings. Limits take effect immediately and help you stay within your budget without outside pressure.

Temporary Self-Break

Need a short break? Use the self-break feature to suspend your account for 24 hours, 7 days, or 30 days. No questions asked — you stay in control.

Time Limit Reminders

Sojo88 automatically sends a notification when you have played beyond the time limit you set for yourself. This helps you stay aware without having to manually watch the clock.

Strict Age Verification

Our KYC process ensures that only individuals aged 18 and above can register and play. This protection is not optional — it is mandatory for all new members.

Permanent Self-Exclusion

If you feel gambling is negatively impacting your life, you may apply for permanent self-exclusion. Your account will be closed and you will not be able to re-register.

Daily Loss Limit

Set a maximum loss amount you're willing to accept in a single day. Once this limit is reached, your gaming session will automatically end for that day.

Self-Control Tools

Use These Tools To Play Smart

All tools below are accessible directly from your account settings page. No fees, no hassle — just simple steps to take care of yourself.

01

Deposit Limit

Log in to your account, go to "Security Settings", and select your deposit limit. You can set a daily, weekly, or monthly limit based on your preference.

02

Self-Break Mode

Choose a break period — 1 day, 7 days, or 30 days. During this time, you will not be able to log in or place any wagers. Balance withdrawals remain available.

03

Gaming History Review

View your complete gaming, deposit, and withdrawal history from your account dashboard. Full transparency helps you assess your gaming habits objectively.

04

Permanent Self-Exclusion

Contact our support team to request permanent self-exclusion. This process is irreversible and your account will be permanently closed.

Core Principles

Play For Fun, Not Stress

Many people enjoy online gaming as a fun hobby — much like watching sports or playing video games. As long as it is done within reasonable limits, it is a legitimate and enjoyable form of entertainment.

Problems arise when gaming starts taking control away from you. At sojo88, we believe a healthy gaming habit means you can stop at any time without feeling pressured or anxious.

Here are the core principles of responsible gaming that we fully support:

  • Only play with money you can afford to lose without affecting your daily life.
  • Set your time and spending limits before you play, not during or after.
  • Never play to chase losses that have already occurred.
  • Never gamble when you are stressed, feeling low, or under the influence of alcohol.
  • Ensure gaming does not interfere with family, work, or financial responsibilities.
  • Take regular breaks and make time for other activities you enjoy.
Healthy gaming means you are fully in control — not the game controlling you.

Warning Signs

Recognise Early Signs Problem Gambling

Identifying problems early is the single most important first step. Do not ignore these warning signs in yourself or someone you care about.

Borrowing Money to Gamble

Frequently borrowing or dipping into savings to keep playing regardless of other financial obligations.

Chasing Losses

Continuing to play in hopes of recovering lost money, even as losses grow.

Neglecting Relationships

Starting to neglect family, friends, or social responsibilities due to excessive preoccupation with gaming.

Restless When Not Playing

Feeling anxious, irritable, or uncomfortable when trying to cut back or stop playing.

Hiding Gaming Habits

Lying to family or friends about the time and money spent on gambling.

Declining Work Performance

Gaming begins to affect work focus, performance declines, or you frequently skip work due to preoccupation with gambling.

Check Yourself

Questionnaire Self-Assessment

Answer the questions on the side honestly. If you answer "Yes" to three or more questions, we encourage you to speak with our support team or seek professional help.

Remember — acknowledging a problem is not a weakness. It is a sign of strength and self-awareness that deserves respect.

If you need immediate assistance, contact our support team via our platform's 24/7 live chat.

Answer Honestly With Yourself

01 Have you ever felt the need to gamble with increasingly larger amounts of money to get the same level of excitement?
02 Have you ever tried to stop or cut back on gambling but failed despite your best intentions?
03 Has gambling become your primary way of escaping problems or negative feelings?
04 Have you ever lied to someone close to you about how much time or money you have spent gambling?
05 Have you ever wagered or lost money that was meant for important needs such as bills, food, or loan repayments?
06 Have people you care about ever expressed concern about your gambling habits?
07 Do you feel restless, irritable, or anxious when you are unable to gamble for a period of time?

Table of Contents

SOJO88 Responsible Gaming Philosophy

At SOJO88, we take our responsibilities as an online gaming platform operator seriously. For us, responsible gaming is not just a terms-and-conditions document to tick off — it is a core value woven into every aspect of our operations, from platform design to the way we interact with our members.

We believe the majority of our members play purely for fun and entertainment. They set their own limits, play within their means, and can stop whenever they choose. For these members, our platform is designed to deliver an enjoyable and safe experience.

However, we also recognise that a small number of individuals may struggle to control their gambling habits. For this group, we will not turn a blind eye. Instead, we provide the tools, resources, and support needed to help them regain control.

That is the heart of our commitment — to be a platform you can trust not only for the security of your funds, but for your well-being as a person.

Play Within Your Set Budget

One of the most important habits in responsible gaming is setting a clear budget before you start playing. Treat the money you allocate for gaming as an entertainment expense — just like a movie ticket or a dinner out — not as an investment expected to generate returns.

Here is a practical guide to managing your gaming budget wisely:

  • Set a monthly budget you're comfortable with and stick to it, no matter what.
  • Keep your gaming funds separate from your main account so you know exactly how much has been spent.
  • Never play with money needed for bills, rent, food, or other basic necessities.
  • Use the deposit limit feature in your SOJO88 account as an automatic safeguard so you don't have to rely on willpower alone.
  • Review your transaction history every week to get a clear picture of your spending patterns.
Winnings should be a fun bonus, not your main goal. If you're playing to "break even" or pay off debts, that's a red flag you should take seriously.

Protection of Underage Individuals

Sojo88 has a zero-tolerance policy towards the participation of underage individuals in any betting activity on our platform. The minimum age requirement is 18 years old and this is strictly enforced through our KYC verification process.

All new members are required to submit valid identification documents before they can make a deposit or participate in any games. These documents are carefully reviewed by our verification team to ensure the accuracy of the information provided.

To parents and guardians, we encourage you to:

  • Use parental control software to block access to gambling sites on devices used by children.
  • Do not share your login credentials or payment card details with your children.
  • Have open conversations with your teenagers about the risks of gambling and the importance of financial responsibility.
  • Regularly monitor your children's online activity as a precautionary measure.

If you suspect an underage individual has accessed our platform, please report it to our support team immediately and we will investigate and take appropriate action.

Shared Responsibility

Responsible gaming is a shared responsibility between sojo88 and every member. We play our part by providing control tools, clear information, and reliable support. You play your part by making informed decisions and using the resources we provide.

To friends and family members concerned about someone's gambling habits, your role matters too. An empathetic, non-judgmental approach is often far more effective than direct confrontation. Listen, offer support, and encourage them to seek professional help when needed.

If someone in your life appears to be struggling with a gambling problem, speak with them in a calm and compassionate setting. Sometimes, one sincere conversation can change everything.

Get Help When You Need It

If you or someone you know needs help with a gambling problem, do not hesitate to reach out to us or seek professional support. Asking for help is a sign of courage, not weakness.

At SOJO88, our support team is available 24/7 via live chat to help you activate self-control tools, request a self-exclusion break, or walk you through the available self-exclusion options. All conversations are handled with complete confidentiality and zero judgment.

We also encourage you to refer to professional support resources available in Malaysia for more in-depth counselling and assistance if needed. Your mental health and well-being matter far more than any game.

  • Contact the SOJO88 support team via live chat for immediate assistance.
  • Seek counselling from a licensed mental health professional in your area.
  • Talk to someone you trust — a family member or close friend — about what you are going through.
  • Use the self-exclusion tool in your account as a concrete first step.
You don't have to go through this alone. The SOJO88 team is here to support you every step of the way — from setting limits to closing your account if that is what's best for you.

FAQ

FAQ Responsible Gaming

The minimum age to register and play at SOJO88 is 18. All new members are required to complete the KYC verification process to confirm their age and identity before gaining full access to the platform.

Log in to your sojo88 account and go to "Account Settings", then select "Responsible Gaming". There you can set daily, weekly, or monthly deposit limits. Limits take effect immediately once saved.

A temporary self-break cannot be cancelled before the chosen period ends. This is by design to ensure the feature is truly effective. Once the period ends, your account will be restored automatically. However, during the break period, you may still withdraw your remaining account balance.

A self-break is a temporary suspension of 1 day, 7 days, or 30 days — your account will be restored automatically once the period ends. Permanent self-exclusion, on the other hand, is an irreversible account closure. You will not be able to re-register using the same details. This option is suitable for individuals who wish to completely sever ties with the platform.

The sojo88 support team is available 24 hours a day, 7 days a week via live chat on our platform. For assistance specifically related to responsible gaming, you may request to speak with a dedicated support officer trained in this area. All conversations are strictly confidential.

Deposit limits can be reduced immediately. However, any increase to a deposit limit requires a 7-day waiting period before it takes effect. This is a protective measure designed to prevent impulsive decisions during an active gaming session.

Play Safe, Play Wisely.

Join the sojo88 community that plays responsibly. We are with you every step of the way — to ensure your gaming experience remains enjoyable and in control.

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